We’re confident that the design details, quality and safety of our merchandise will meet, if not exceed, your expectations. Of course, we also respect and cherish each of our customers, because your trust is also very important to us, I hope you will be satisfied with every purchase. But if you are not satisfied in any way, we are happy to accept exchange in store only within 14 days.If you pass the time limit, we will not be able to provide you with exchange services.

We do not offer returns for change of mind.

Order Modifications or Cancellation
Please choose carefully, after your order has been placed, it cannot request order modifications or a cancellation. We will post to you soon.

 

Damaged/Incorrect Order
We are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully, it is rather unusual! But, if it is the case, we guarantee satisfaction to all of our customers by offering a exchange on the affected items in store.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at sabrinanco2020@gmail.com and one of our helpful support staff will organize a exchange for you!

Order not received
If your item has not arrived within 30 days for apparel products  through Contact Us page for a free replacement order.  (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns

1. We only accept exchange within 14 days after the customer receives the order. One order can only exchange once. We do not offer returns for change of mind.
2. Items exchanged must be in their unused condition with the original packing. We do not accept a returned item that’s used, damaged, or altered in any way. 
3. Send us an email to sabrinanco2020@gmail.com to contact our after-sales customer service. All exchanged must first be approved by our customer service team. We do not accept items returned directly without our approval.
4. Exchange items in store only.

 

 

 
Address: Chatswood Westfield level 2 near Medibank kiosk

Email: sabrinanco2020@gmail.com

Phone: (0061) 410 966 880